Terms of service

Store: Eloreiah
Legal Company: SARL Delta Voiles Côtes d’Armor
Registered Address: Rue du Point du Jour, 22590 Pordic, France
Email: contact@eloreiah.com
Phone: +33 6 37 87 88 54
Legal Representative: François Le Guern
Company Registration Number (RCS): 481 623 841 R.C.S. Saint-Brieuc

Welcome to Eloreiah. By accessing our website, browsing our collections, or placing an order, you agree to be bound by these Terms of Service. Please read these terms carefully before using our website or purchasing any products.

1. Overview

This website is operated under the brand Eloreiah by SARL Delta Voiles Côtes d’Armor. Throughout these Terms of Service, the terms "we", "us", and "our" refer to Eloreiah and its legal operating company, SARL Delta Voiles Côtes d’Armor. By using our website or placing an order, you agree to these Terms of Service, together with any additional policies referenced on this website.

2. Online Store Terms

By using this website, you confirm that you have reached the legal age of majority in your country or region of residence, or that you have obtained the appropriate consent for any minor using this website under your supervision. You agree not to use our website, products, or services for any unlawful purpose or in violation of any applicable laws or regulations.

3. General Conditions

We reserve the right to refuse service, cancel orders, limit quantities, or suspend accounts where necessary to protect our customers, our business, or to comply with legal obligations. Information transmitted through our website, excluding payment information, may pass through various networks. All payment information is encrypted and securely processed by certified third-party payment providers.

4. Products and Pricing

All prices displayed on our website are shown in Euros (€) and include VAT where legally applicable unless otherwise stated. Product availability, pricing, descriptions, images, colours, and specifications may be updated, corrected, or modified without prior notice. While we strive to display product colours accurately, actual colours may vary depending on your screen or device settings.

5. Orders and Payments

By placing an order, you confirm that the information you provide is accurate, complete, and up to date. Payments are securely processed through trusted third-party payment providers, and we do not store your complete payment card details. We reserve the right to refuse, cancel, or limit any order that appears fraudulent, unauthorized, or inconsistent with normal purchasing behaviour.

6. Shipping and Delivery

  • Processing Time: Orders are generally processed and dispatched within 1–2 business days after payment confirmation.
  • Estimated Delivery Times:
    • European Union & Switzerland: 8–10 business days
    • United Kingdom: 6–10 business days
    • South Africa: 8–12 business days
  • Shipping: Free shipping is available on qualifying orders over €30.

Once your order has been dispatched, tracking information will be sent to the email address provided during checkout.

7. Returns and Refunds

We offer a 60-day satisfaction guarantee on eligible purchases. Products may be returned within 60 days of delivery in accordance with the conditions outlined in our Return & Refund Policy. Returned items must be unused, unworn, and returned in their original condition together with all applicable packaging and tags.

8. Accuracy of Information

We make every reasonable effort to ensure the information published on our website is accurate and up to date. However, occasional errors relating to pricing, product descriptions, availability, promotions, or specifications may occur. We reserve the right to correct any such errors and update information without prior notice.

9. Intellectual Property

All content available on this website, including text, graphics, photographs, product images, logos, icons, videos, layouts, designs, and software, is owned by or licensed to Eloreiah and is protected by applicable intellectual property laws. No part of this website may be copied, reproduced, distributed, modified, or used without our prior written permission.

10. Third-Party Services

Our website may use trusted third-party providers for payment processing, shipping and logistics, fraud prevention, website hosting, analytics, and marketing services. These providers operate under their own terms and privacy policies and only receive the information necessary to perform their services.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Eloreiah and SARL Delta Voiles Côtes d’Armor shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website, products, or services. Our maximum liability shall not exceed the amount paid for the relevant order.

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of France, without affecting any mandatory consumer protection rights that may apply in your country of residence.

13. Contact Information

If you have any questions regarding these Terms of Service, our products, or your order, please contact us using the information below:

Eloreiah
Legal Company: SARL Delta Voiles Côtes d’Armor
Rue du Point du Jour, 22590 Pordic, France
Email: contact@eloreiah.com
Phone: +33 6 37 87 88 54