Refund policy

Store: Eloreiah
Legal Company: SARL Delta Voiles Côtes d’Armor
Registered Address: Rue du Point du Jour, 22590 Pordic, France
Email: contact@eloreiah.com
Phone: +33 6 37 87 88 54
Legal Representative: François Le Guern
Company Registration Number (RCS): 481 623 841 R.C.S. Saint-Brieuc

At Eloreiah, we are committed to offering carefully selected women's fashion that combines style, comfort, and quality. Customer satisfaction is at the heart of everything we do, and we strive to make every shopping experience smooth and enjoyable. If your purchase does not fully meet your expectations, we're here to help with a simple and transparent return process.

1. 60-Day Money-Back Guarantee

We proudly provide a 60-day satisfaction guarantee on eligible purchases. If you are not completely satisfied with your order, you may request a return within 60 days of receiving your package, subject to the conditions outlined in this Return & Refund Policy.

Returned products must satisfy our eligibility requirements and be received in their original condition before a refund can be approved.

2. Return Eligibility

To qualify for a return, the following conditions must be met:

The item must be unworn, unused, unwashed, and in its original condition.
All original tags, packaging, and included accessories must accompany the returned item.
A valid proof of purchase, such as your order confirmation or order number, must be provided.

Items that do not meet these requirements may not be eligible for a refund.

3. How to Start a Return

To begin a return, please contact our customer support team at contact@eloreiah.com and include your order number along with the reason for your return request. Once your request has been reviewed, we will provide the appropriate return address and detailed return instructions.

Please do not return any products without first obtaining return authorization from our customer support team.

4. Refund Process

After your returned item has been received and inspected, we will notify you by email regarding the outcome of your refund request. If approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank or payment provider, additional processing time may apply before the funds appear in your account.

5. Exchanges

At this time, we do not offer direct exchanges. If you would like a different size, colour, or product, please return the eligible item for a refund and place a new order through our website.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number together with clear photographs of the issue so we can quickly review your request and arrange a suitable replacement or refund where applicable.

7. Non-Returnable Items

For hygiene and customer safety, certain items cannot be returned once opened or used. This may include intimate apparel, personal care products, or any items clearly identified as non-returnable on the product page, except where applicable consumer protection laws require otherwise.

8. Late or Missing Refunds

If you have received confirmation that your refund has been processed but the funds have not yet appeared in your account:

Check your bank account once more.
Contact your credit card issuer or payment provider, as refunds may take additional time to appear.
If you still have not received your refund after 10 business days, please contact us at contact@eloreiah.com.