FAQ

Eloreiah delivers women’s dresses to several international destinations using trusted courier services selected to provide safe and efficient delivery.

• European Union and Switzerland: approximately 8–10 working days
• United Kingdom: approximately 6–10 working days
• South Africa: approximately 8–12 working days

These delivery times are estimates. Delivery may take slightly longer depending on the destination, customs processing, public holidays, weather conditions, or local courier operations.

Eloreiah offers free standard shipping on qualifying orders over €30.

For orders below €30, a standard shipping fee may apply. The exact shipping charge will be displayed during checkout before payment is completed.

All prices shown on our website include VAT where applicable.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a tracking link.

You can use the tracking link to follow the latest available delivery updates until your Eloreiah parcel reaches you.

Please allow 24–72 hours for tracking information to become active after your parcel has been dispatched.

Eloreiah may accept secure payments through:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

The payment methods available to you may depend on your country, device, currency, and the options displayed during checkout.

Payments are encrypted and securely processed through trusted payment providers. Eloreiah does not store your complete payment card details.

To request an order change or cancellation, contact us as soon as possible at contact@eloreiah.com.

Changes or cancellations can only be considered before the order has entered processing or been dispatched.

Once an order has been shipped, it can no longer be cancelled. However, you may request a return after delivery in accordance with the Eloreiah Return and Refund Policy.

Eloreiah provides a 60-day satisfaction guarantee on eligible purchases. If you are not fully satisfied with your dress, you may request a return within 60 days of delivery, subject to our return conditions.

To qualify for a return, the item must generally be:

• Unused and unworn
• Unwashed
• In its original condition
• Free from stains, perfume, makeup, deodorant marks, alterations, or damage
• Returned with its original tags and packaging where applicable

For hygiene reasons, dresses must be unworn, unwashed, and returned in their original condition with all tags and packaging where applicable.

Additional return conditions or exclusions may apply depending on the item and reason for return.

To request a return, email contact@eloreiah.com with your order number, the email address used during checkout, the item you wish to return, and the reason for your request.

Please include clear photographs when the item is damaged, defective, or incorrect.

Our support team will provide the appropriate return instructions and return address. Please do not send an item back before receiving return authorization.

Once an eligible return has been received and inspected, approved refunds are normally processed within 5–10 business days.

If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery.

Email contact@eloreiah.com and include:

• Your order number
• A clear description of the problem
• Clear photographs of the dress
• Photographs of the packaging and shipping label

Please keep the item and its original packaging until your request has been reviewed. Depending on the issue, an appropriate resolution may include a replacement, refund, or another suitable solution.

Eloreiah does not currently provide direct exchanges.

To order a different size, colour, or dress style, you may return an eligible dress for a refund and place a new order through our website.

Placing a new order separately may help prevent your preferred style from becoming unavailable while your return is being processed.

Yes. Eloreiah women’s dresses include a 30-day quality assurance warranty beginning from the date of delivery.

The warranty may cover confirmed manufacturing issues such as:

• Defective stitching, loose seams, or open seams
• Faulty buttons, zippers, hooks, clasps, straps, ties, or fasteners
• Fabric defects, holes, tears, or visible damage present at delivery
• Incorrectly attached sleeves, straps, linings, lace, trims, embellishments, or decorative details
• Major printing, embroidery, pattern, dye, or colour defects caused during manufacturing
• Other confirmed production-related faults

The warranty does not cover normal wear and tear, accidental damage, misuse, alterations, incorrect washing or drying, improper storage, or failure to follow the garment care instructions.

To report a quality issue, contact contact@eloreiah.com with your order details and clear photographs.

Eloreiah currently delivers to destinations including:

• European Union countries
• Switzerland
• United Kingdom
• South Africa

The delivery destinations available for your order will be confirmed during checkout.

For questions about delivery availability to another destination, contact us at contact@eloreiah.com.

Our customer support team is available to assist with questions about women’s dresses, sizing, orders, payments, shipping, tracking, returns, refunds, and warranty claims.

You can contact us at contact@eloreiah.com.

When contacting us about an existing order, please include your full name, order number, checkout email address, and a clear explanation of your request.