Store: Eloreiah
Legal Company: SARL Delta Voiles Côtes d’Armor
Company Registration Number (RCS): 481 623 841 R.C.S. Saint-Brieuc
Registered Address: Rue du Point du Jour, 22590 Pordic, France
Email: contact@eloreiah.com
Phone: +33 6 37 87 88 54
Legal Representative: François Le Guern
At Eloreiah, we are committed to offering stylish, comfortable, and carefully selected women's dresses designed for everyday wear, special occasions, holidays, dinners, parties, and more. This Warranty Policy explains the protection available if your dress contains a manufacturing defect or does not materially conform to its description.
1. 30-Day Quality Assurance Warranty
In addition to your statutory consumer rights, Eloreiah provides a 30-day commercial Quality Assurance Warranty beginning on the date your order is delivered.
This commercial warranty covers confirmed manufacturing or production-related defects, including:
- Faulty stitching, loose seams, open seams, or incomplete construction.
- Broken or defective zippers, buttons, hooks, clasps, straps, ties, or other fasteners upon delivery.
- Holes, tears, fabric damage, or visible defects present when the dress is received.
- Incorrectly attached sleeves, straps, linings, lace, trims, embellishments, or decorative details.
- Major printing, embroidery, pattern, dye, or colour defects caused during manufacturing.
- Significant fabric flaws that affect the appearance, structure, or intended use of the dress.
- An item that materially differs from the product description, images, or product ordered.
- An incorrect dress, size, colour, or style sent due to a fulfilment error.
2. Statutory Legal Guarantee
The 30-day Quality Assurance Warranty is an additional commercial benefit and does not replace, reduce, or restrict any mandatory consumer rights available under applicable law.
Consumers purchasing new goods in France and the European Union generally benefit from a minimum two-year legal guarantee of conformity where a product is defective or does not conform to the contract. Depending on the circumstances and applicable law, available remedies may include repair, replacement, a price reduction, or a refund.
3. What Is Not Covered by the Commercial Warranty
The 30-day commercial warranty does not cover:
- Normal wear and tear, including minor fabric pilling, creasing, or gradual fading over time.
- Damage caused by incorrect washing, drying, ironing, bleaching, steaming, or storage.
- Shrinkage, stretching, colour transfer, discoloration, or deformation caused by failure to follow the garment care instructions.
- Snags, tears, burns, stains, or other damage caused by accidents, jewellery, sharp objects, pets, chemicals, fire, or excessive force.
- Damage caused by alterations, tailoring, repairs, or modifications performed by the customer or another party.
- Minor colour differences caused by screen settings, lighting, photography, dye batches, or normal production variations.
- Minor variations in pattern placement, print alignment, lace placement, or decorative details that do not affect the intended function of the dress.
- Fit, comfort, length, or sizing preferences where the product corresponds to the size and description ordered.
- Products showing clear signs of excessive wear, misuse, neglect, or intentional damage.
These exclusions apply only to the additional commercial warranty and do not remove or limit any statutory rights available under applicable consumer protection law.
4. How to Submit a Warranty Claim
To submit a warranty claim, please contact us at contact@eloreiah.com and include:
- Your full name.
- Your order number.
- The name of the affected dress.
- A clear description of the problem.
- Clear photographs or a short video showing the defect.
- A photograph of the garment label, tags, and packaging where available.
Please submit claims under our commercial warranty within 30 days of delivery. Claims relating to statutory consumer rights may be submitted within the period provided by applicable law.
5. Claim Assessment
After receiving your claim, our customer support team will review the information and supporting evidence provided. We may request additional photographs, measurements, or information where reasonably necessary to assess the issue.
Please do not return a dress before receiving written return instructions and the approved return address from our customer support team.
6. Available Solutions
If your claim is approved, we may provide an appropriate solution depending on the nature of the defect, product availability, and applicable consumer law, including:
- A replacement dress.
- A repair, where practical and appropriate.
- A partial refund or price reduction.
- A full refund to the original payment method.
Where a return is required because of a confirmed manufacturing defect, incorrect item, or lack of conformity, reasonable return costs will be handled in accordance with applicable law and the instructions provided by our customer support team.
7. Processing Time
We aim to review warranty claims within 3–5 business days after receiving all information reasonably required to assess the claim.
Approved refunds are generally issued to the original payment method within 5–10 business days. Your bank or payment provider may require additional processing time before the refund appears in your account.
8. Garment Care and Inspection
We recommend inspecting your dress shortly after delivery and before wearing, washing, altering, or removing any applicable tags. Please follow the care instructions provided on the garment label to help preserve the fabric, shape, colour, and overall quality of the dress.
Wearing or washing a product does not automatically remove statutory rights where a valid manufacturing defect or lack of conformity exists. However, damage caused by improper care, misuse, or alterations is not covered by our commercial Quality Assurance Warranty.
9. Contact Information
If you have any questions about this Warranty Policy or need assistance with a claim, please contact us:
Eloreiah
Legal Company: SARL Delta Voiles Côtes d’Armor
Registered Address: Rue du Point du Jour, 22590 Pordic, France
Email: contact@eloreiah.com
Phone: +33 6 37 87 88 54