Politique d’expédition

Store: Eloreiah
Legal Company: SARL Delta Voiles Côtes d’Armor
Registered Address: Rue du Point du Jour, 22590 Pordic, France
Email: contact@eloreiah.com
Phone: +33 6 37 87 88 54
Legal Representative: François Le Guern
Company Registration Number (RCS): 481 623 841 R.C.S. Saint-Brieuc

At Eloreiah, we are dedicated to providing a smooth, reliable, and transparent shipping experience for every customer. This Shipping Policy explains how orders are processed, dispatched, and delivered after your purchase.

1. Order Processing

All orders are processed within 1–2 business days after payment has been successfully authorized. Orders placed during weekends or public holidays will be processed on the next available business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a tracking link so you can monitor your delivery.

2. Shipping Times & Delivery Areas

We ship to a wide range of international destinations using trusted shipping and logistics partners.

European Union & Switzerland: 8–10 business days
United Kingdom: 6–10 business days
South Africa: 8–12 business days

Delivery times are estimates only and may vary due to customs clearance, courier operations, weather conditions, seasonal demand, or other circumstances beyond our reasonable control.

3. Shipping Costs

Free Standard Shipping: Available on qualifying orders over €30.
Orders below €30: Shipping charges are calculated automatically during checkout before payment.

Where required by applicable law, prices displayed on our website include VAT.

4. Order Tracking

After your order has been shipped, you will automatically receive an email containing your shipment tracking information.

If you have not received your tracking email within 48 hours after your order has been dispatched, please contact us at contact@eloreiah.com.

5. Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact our customer support team as soon as possible. We will work closely with the shipping carrier to help resolve the issue as quickly as possible.

Eloreiah is not responsible for delivery delays resulting from incorrect shipping information provided by the customer, customs inspections, courier delays, severe weather, force majeure events, or other circumstances beyond our reasonable control.

6. Shipping Address Accuracy

Please carefully review your shipping address and contact information before completing your purchase. We cannot be held responsible for orders shipped to incorrect addresses provided during checkout.

If you notice an error after placing your order, please contact us immediately. We will make every reasonable effort to update your shipping information before your order has been dispatched.

7. Customs & Import Duties

International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless otherwise stated during checkout, these charges are the responsibility of the customer.