Politique de confidentialité
Store Information
Store: Eloreiah
Legal Company: SARL Delta Voiles Côtes d’Armor
Registered Address: Rue du Point du Jour, 22590 Pordic, France
Email: contact@eloreiah.com
Phone: +33 6 37 87 88 54
Legal Representative: François Le Guern
Company Registration Number (RCS): 481 623 841 R.C.S. Saint-Brieuc
1. Information We Collect
When you visit Eloreiah or place an order, we may collect the following categories of information:
Personal Information: Your name, billing and shipping address, email address, telephone number, and any additional information you voluntarily provide when placing an order or contacting our customer support team. Payment information is securely processed by trusted third-party payment providers. We do not store your complete payment card details.
Technical Information: Your IP address, browser type, device information, operating system, language preferences, time zone, browsing activity, and interactions with our website. This information may be collected through cookies and similar technologies.
Order Information: Information relating to your purchases, order history, shipping details, returns, exchanges, and communications with our customer support team.
2. How We Use Your Information
We use your personal information to process and deliver your orders, provide customer support, communicate with you regarding your purchases, improve our website and services, prevent fraud, verify transactions, comply with applicable legal obligations, and send marketing communications where you have given your consent.
3. Data Storage and Security
We implement appropriate technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, misuse, or loss. Payment transactions are processed using secure encrypted technology through certified payment service providers.
4. Cookies
Our website uses cookies and similar technologies to improve website functionality, remember your preferences, analyze website traffic, personalize content, and enhance your shopping experience. You can manage or disable cookies through your browser settings, although some features of the website may not function correctly if cookies are disabled.
5. Third-Party Services
We may share your information with carefully selected third-party service providers, including payment processors, shipping and logistics partners, website hosting providers, fraud prevention services, analytics providers, and marketing platforms. These providers receive only the information necessary to perform their services on our behalf and are required to safeguard your personal information.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, provide our services, resolve disputes, comply with legal obligations, and satisfy applicable accounting and tax requirements.
7. Your Rights (EU / GDPR)
If you reside in the European Union or the European Economic Area, you have the right to access your personal data, request correction or deletion, restrict or object to certain processing activities, withdraw your consent where processing is based on consent, and request data portability. To exercise any of these rights, please contact us at contact@eloreiah.com.
8. Email Marketing
If you subscribe to our newsletter or marketing communications, we may send you updates about new arrivals, promotions, exclusive offers, and other store news. You may unsubscribe at any time by clicking the unsubscribe link included in our emails.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services. Any updates will be published on this page and become effective immediately upon publication unless otherwise required by law.
10. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is collected, processed, or protected, please contact us using the details below:
Eloreiah
Legal Company: SARL Delta Voiles Côtes d’Armor
Rue du Point du Jour, 22590 Pordic, France
Email: contact@eloreiah.com
Phone: +33 6 37 87 88 54